Job Description

Appointment Setter

Full-Time | Fully Remote - Commission Only (Uncapped)

Own the First Call. Set the Standard. Protect the Pipeline.

Do you love going deep in conversations instead of skimming the surface? Are you sharp at spotting real pain, not just polite interest? Want to build a serious career in sales, not just make calls?

Who We Are

Profitable Tradie is a fast-growing coaching and consulting company helping plumbing, electrical, and other trade business owners across New Zealand, Australia, and North America.

Our mission is to turn great tradespeople into great business owners.

We do this by helping our clients scale through powerful sales and marketing, strong systems, high-performance teams, and solid financial strategy.

Our sales team is the engine that drives growth. And this role sits right at the front of it.

What You'll Be Doing

As our Appointment Setter, you are not just making calls. You are the critical first filter in our sales process.

This role sits at the front of our revenue engine. You'll speak with warm inbound leads generated by our marketing machine and conduct structured triage calls that uncover pain points, assess fit, and determine whether someone is truly ready to take the next step.

Your job is to protect our closers' time and ensure that only high-quality, high-intent prospects move forward.

You will:

• Conduct high-quality triage calls with warm inbound leads
• Ask strategic, layered questions to deeply understand each prospect's situation, challenges, and goals
• Identify emotional drivers and real pain points, not just surface-level interest
• Assess readiness, urgency, and suitability for our program
• Clearly articulate how our solution could genuinely change their situation
• Book qualified prospects into appointments with our senior closers
• Maintain detailed, accurate notes inside the CRM to ensure seamless handover
• Bring intensity, professionalism, and emotional intelligence to every interaction

This Role Is Crucial

This is not a smile and dial position.

You are triaging clients. You are shaping the sales narrative. You are setting the tone for the entire client journey.

The quality of your discovery directly impacts show rates, close rates, and long-term client success. When you do this role well, the entire sales team wins.

Who You Are

You enjoy going deep in conversation and asking better questions than most people think to ask. You're naturally curious and confident navigating objections without being pushy or defensive. You're energized by targets, structure, and accountability.

You take feedback well. You want to improve. You do not take yourself too seriously, but you take performance seriously.

You bring:

• Strong communication skills and confidence on the phone
• The ability to listen actively and ask layered, strategic questions
• Emotional intelligence and composure under pressure
• A competitive edge and hunger to hit targets
• A genuine desire to build a long-term career in sales

This is a powerful entry point into sales with a clear pathway into a Setter role and eventually a Closing position. If you perform here, you earn the right to step up.

We provide structured training, real-time feedback, and a clear progression roadmap. The opportunity is real, but so is the standard.

This is where serious sales careers are built.

Why Join Us?

At Profitable Tradie, we don't just talk about growth. We live it.

World-class sales training and development

A high-performance culture built on accountability and results

Clear progression pathways for those who prove themselves

A fun, driven team where energy and banter are part of the deal

We're reviewing applications now.

Life is about moments. Is this your moment?

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