Job Description

Front Office Manager

The Inn and Club at Harbour Town | Sea Pines Resort - Hilton Head Island, SC
Full-Time | Leadership | Hospitality

About Us:
The Inn and Club at Harbour Town is Hilton Head Island's premier Forbes Four-Star property, known for its exceptional guest experiences and world-class service. We are seeking a passionate and driven Front Office Manager to lead our front desk operations and uphold our high standards of luxury and hospitality.

What You'll Do:

• Serve as the Manager on Duty in the absence of the General Manager.
• Lead and mentor a team of front office professionals, including Bell Staff, Butlers, Room Service, and Night Audit.
• Ensure an exceptional guest experience through personalized service and Forbes Five-Star standards.
• Manage scheduling, payroll, and performance for front office team members.
• Collaborate with Housekeeping and other departments to maintain seamless operations and high guest satisfaction.
• Conduct property walkthroughs to maintain safety, cleanliness, and service readiness.
• Handle guest concerns professionally and efficiently to ensure satisfaction and retention.
• Maintain full knowledge of property management systems (PMS) and ensure accuracy in guest and billing records.
• Support budgeting, forecasting, and profit & loss reviews with the General Manager.

What We're Looking For:

• 2+ years of front office or hotel leadership experience (luxury or boutique experience a plus).
• Bachelor's degree in Hospitality Management or related field preferred.
• Strong leadership, organizational, and problem-solving skills.
• Proficient in PMS and Microsoft Office; experience with guest satisfaction tools a bonus.
• Excellent communication and interpersonal skills.
• Ability to thrive in a fast-paced, guest-facing environment.
• Valid South Carolina driver's license (or equivalent).

What We Offer:

• Competitive salary
• Comprehensive benefits package (health, dental, vision, 401k)
• Paid time off
• Resort discounts and perks

Job Tags

Full time, Work at office, Night shift

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